Confirmed Service Customer
Made an appointment online for 10am several days in advanced for a non-complicated oil change/tire rotate where I indicated i would be waiting. I received multiple automated response emails and texts from Gateway in the following days proceeding the appointment time to confirm the appointment and ensure my on time arrival. I arrived at 9:45 for my appointment and turned the keys over roughly 9:50 noting that I would be waiting with an advisor eta of 1-1/2 to 2 hours. My check out time was 12:50. 3 hours for an oil change with an appointment. Not fair treatment for customers. Seems if the store is too busy to treat customers fairly then fewer appointments should be offered. 3 hours for an oil change with an appointment.
Chris B.
PHOENIX,
AZ
Business Response
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