Confirmed Service Customer
When I arrived to the dealership for my oil change appointment my poc let me know that this would be my last “free” service so I said okay and left my vehicle there to get maintained. Turns out she calls me when the vehicle is already done being serviced to tell me that I actually used my last “free” service the previous time I came. It would have been nice to know before my vehicle got serviced so I could have made the choice if I wanted to get it services there or not. Not cool
Alyssa C.
LAVEEN,
AZ
Business Response
Hello, thank you for taking the time to speak to me today. I am sorry for the misunderstanding and have spoken to my service advisor to be sure this will not happen again in the future. As I mentioned we did set up a free oil change and tire rotation for your next visit. If you do need anything else please reach out to me John
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Confirmed Service Customer
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