Confirmed Service Customer
Cody Mills tried to make me pay for my truck's problem even after I told him I paid for a warranty. He said it was not covered, but I called the dealer where I bought the truck and said they should have been able to pull the information they needed. I paid $90,000 for this truck, which is very unprofessional the way I was treated I will never bring my truck back to this dealer.
Concrete L.
BUCKEYE,
AZ
Business Response
Hello, Thank you for taking the time to speak to me today about the situation with your truck. During our conversation I found that Cody did not have the information needed to make a claim with your warranty company that you had to contact your selling dealer to get the needed information and a claim was made with them before any repair was performed. Thanks again for talking to me and we hope to see you in the future, John
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Zach Sheldon is a great service advisor and always keeps me updated about my tucks service. They do need more service techs they had my tuck for 5 wee...
Confirmed Service Customer
Zach Sheldon is a great service advisor and the main reason I come to gateway for service. He is great about communicating my service needs and always...
Confirmed Service Customer
The coffee machine is probably failing because the coffee is bad.
Confirmed Service Customer
My service technician Cody was great. Very transparent on what the services needed for my car and what pricing would be. Very professional.
Confirmed Service Customer
Staff was respectful and courteous. Vicki is the sweetest person! Her personality just glows! I would definitely refer friends and family to gateway c...