1406 Reviews Found
Business Response
Hi, we are very happy we could provide you with a positive experience!
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Confirmed Service Customer
Very professional staff. Was treated well by all.
Sylvia V.
AVONDALE
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Confirmed Service Customer
I waited too long usually is an hour and a half to two hrs for oil change and it took 3 hrs
Gloria A.
PHOENIX
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Confirmed Service Customer
Made an appointment online for 10am several days in advanced for a non-complicated oil change/tire rotate where I indicated i would be waiting. I received multiple automated response emails and texts from Gateway in the following days proceeding the appointment time to confirm the appointment and ensure my on time arrival. I arrived at 9:45 for my appointment and turned the keys over roughly 9:50 noting that I would be waiting with an advisor eta of 1-1/2 to 2 hours. My check out time was 12:50. 3 hours for an oil change with an appointment. Not fair treatment for customers. Seems if the store is too busy to treat customers fairly then fewer appointments should be offered. 3 hours for an oil change with an appointment.
Chris B.
PHOENIX
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Confirmed Sales Customer
Excellent experience! Our salesperson, Viridiana Ramirez, listened to our desires for a new vehicle, and matched us perfectly for our tastes and budget. Negotiation was very straightforward, and we feel we got an excellent deal.
Charles H.
GOODYEAR
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations!
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Confirmed Sales Customer
Good inventory. Energetic environment. Great sales guy Tony.
Marco S.
AVONDALE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Sales Customer
It was great finding the vehicle that I wanted.
Jose O.
EL MIRAGE
Business Response
Hello, thank you for sharing your positive experience!
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Confirmed Service Customer
Dominic took care of my issue with my windshield. I was very satisfied with his customer service. He’s a great advisor making sure that I was happy with the cleaning of my headliner in my truck.
Vicente C.
PHOENIX
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Confirmed Service Customer
Great communication, super friendly and vehicle finished as promised. Zach Sheldon is the best.
Stephen D.
RIO RICO
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Confirmed Service Customer
Was not happy with the way I was treated here. I scheduled my appointment for a window calibration at 9:30. At 10:30 they responded back to me and said it would be done in a half hour. I get to the dealership at 11 and waited until 1 o'clock and asked again about my truck being finished. The response I received was "they haven't gotten to it yet, if I knew you needed your car today I would have told you that it wouldn't be done until the end of the day." Mind you I walked the lot for 2 hours looking for a car to purchase and the whole time I was with a salesman I saw my truck in the bay all by itself with no one working on it. They called me back at 4 pm and stated the front camera is malfunctioning and needs to be replaced and they wont get it done until sometime the next day. I stated that I took the day off of work to get there and have it fixed and his response was, "I can pull the truck up now so you can drive it home." Of course when you wait until the end of the day to start to work on a car the parts store will either be closed or unable to make it same day. When I said I needed my car and cant take another day off he then said, "unfortunately you will need to reschedule and take another day off." So I left my car there another day and they called me at 3 PM the following day saying it was completed. When I picked my truck up there was another service rep there as mine needed to leave early. Everything looked in order until on the paperwork and when I reversed to back my truck out my rearview mirror and housing fell off the windshield. I went back in and stated what happened the service rep told me I had to contact the windshield replacement company and have them fix it, "we didn't touch your windshield." I told her that the windshield was replaced a month ago and has been fine and my truck has been in your care for the last two days. She then repeated herself. I then stated that on the paperwork it shows the techs needed to replace the front camera prior to recalibrate it and it was attached to the sensors in the rearview mirror. She then smirked and said, "we did not touch your windshield call the windshield replacement company." I couldn't believe the irresponsibility, negligence and poor customer service at a dealership that prides themselves as being "family owned and operated." Will not return or recommend and please stop priding yourself on "family owned" it gives the real family owned businesses a bad reputation.
Harry S.
GOODYEAR
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Confirmed Service Customer
It's always a good experience, the crew is plasent and I think knowledgeable.
Howard S.
GOODYEAR
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Confirmed Sales Customer
Charlie was attentive to our needs and did an awesome job with getting us in a Chevy SUV for our trade in the same day.
Stephanie D.
GOODYEAR
Business Response
Hi, we are very happy we could provide you with a positive experience!
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Confirmed Service Customer
I arrived about an hour before my appointment, and I was immediately met with a service rep and was asked questions and was told that I would see someone (forget his name). He came over minutes later asked me what needs to be done and I told him, and he said OK we'll take care of it and gave me a time. To my surprise it was done about over an hour, and I was happily on the road with a clean, serviced vehicle.
Timothy C.
MESA
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Confirmed Sales Customer
We had an outstanding experience when purchasing our Colorado trail boss! Blake was a delight to work with, he made the experience stress free and comfortable. The whole team was helpful and supportive throughout the whole time! Ryan was also super helpful and sweet when going over the “my Chevy” app! Will be recommending Gateway Chevrolet to all my friends and family!
Marta A.
TOLLESON
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.